Terms of Service

Last updated: 30 October 2026

These Terms of Service apply when you use therarebotanical.com or purchase products from The Rare Botanical.

Please read them before ordering. You can save or print a copy for your records.

1. About us

The website is operated by The Rare Botanical Ltd, trading as The Rare Botanical.

Business address:
The Retreat, Derby Road, Ripley, Derbyshire, DE5 3HR, United Kingdom

Company registration number: 17553431
Registered in: Cardiff
VAT registration number:

Email: sales@therarebotanical.com

In these terms, “we”, “us” and “our” mean The Rare Botanical Ltd.

2. Our products

We sell scent diffusers, fragrance oils and related sets and bundles.

Please read the product description, size, compatibility information and instructions before ordering. Product photographs are illustrative. Colours may appear differently on different screens, but products must match their description.

Any material change to an ordered product, including a fragrance substitution, requires your agreement. We will not substitute products without your consent.

Our fragrance oils must only be used for their stated purpose and with compatible equipment. Follow the instructions and safety information supplied with each product.

References to a fragrance being inspired by a hotel or other brand describe its scent inspiration. They do not imply endorsement, sponsorship or affiliation unless expressly stated.

3. Placing an order

To order, select your products and any available options, add them to your basket, enter your delivery details and complete payment.

Please check the products, quantities, fragrance selections, delivery address and total price before submitting your order. Contact us promptly if you notice an error afterwards.

Orders are placed in English.

An automated order acknowledgement confirms that we have received your order. We accept your order when we send an order acceptance or dispatch confirmation, whichever comes first. Payment being taken does not, by itself, constitute acceptance.

If we cannot accept an order because a product is unavailable, payment cannot be verified, or there is a genuine pricing or description error, we will contact you and refund any payment taken without undue delay.

4. Prices and payment

Prices are displayed in pounds sterling unless another currency is expressly shown.

Consumer prices include applicable UK taxes. Delivery costs and any additional charges collected by us are shown before you place your order.

Payment is taken in full when you order, including for pre-orders. Available payment methods are displayed at checkout.

We will not charge for optional extras without your consent.

Price changes apply to future orders and do not alter the price of an order we have already accepted.

5. Pricing and website errors

We take reasonable care to keep product information and prices accurate.

If we discover an error before accepting your order, we will explain it and offer you the choice of proceeding on the corrected basis or cancelling for a full refund. If we cannot contact you, we may decline the order and refund any payment taken.

We will not automatically take an additional payment or substitute a different product.

For an error discovered after acceptance, we will contact you to agree a fair resolution in accordance with your legal rights.

6. Pre-orders

Products identified as pre-orders are not available for immediate dispatch.

For our launch pre-orders, dispatch is planned to begin from 4 January 2027, unless a different date is clearly stated for a particular product before ordering. This is a planned dispatch date, not a guaranteed delivery date.

Payment is taken in full at checkout.

You may cancel an unshipped pre-order by emailing sales@therarebotanical.com for a full refund. We will issue the refund within 14 days of receiving your cancellation where no goods have been dispatched.

If the expected dispatch timing changes, we will notify affected customers and explain the available options, including cancellation and a refund for unshipped goods.

Your normal consumer cancellation rights also apply after delivery. Nothing in these terms removes your rights where we fail to deliver within an agreed timeframe.

7. Discounts and promotional offers

The conditions, qualifying products and duration of an offer will be stated in the promotion or shown before payment.

Our launch pre-order offer provides 20% off qualifying purchases, including qualifying bundles, as displayed at checkout.

Bundles are priced to reflect the advertised saving on their paid oils. The launch pre-order discount can also apply to qualifying bundles where shown at checkout.

Other discount codes and offers cannot be combined unless expressly stated.

Refunds reflect the amount actually paid after discounts. Promotional pricing does not reduce your statutory rights.

We may change or end offers for future orders. This will not affect an order we have already accepted.

8. Complimentary oils and bundles

Eligible standalone diffusers include one complimentary bottle of oil in the following size:

Diffuser	Complimentary oil size
NOMAD	10ml
HALO	20ml
AURA	50ml
ATLAS	100ml
TITAN	500ml

Please select your fragrance using the options provided when ordering. If a selection is missing or unavailable, we will contact you rather than choose a substitute without your agreement.

Bundles contain the products, quantities, sizes and fragrances listed in their individual descriptions. A complimentary oil included within a bundle is part of the advertised contents, rather than an additional bottle, unless the product description expressly states otherwise.

Please see our Return and Refund Policy for information about returning complete purchases, bundles and complimentary items.

9. Delivery

Available destinations, services and delivery charges are shown at checkout and explained in our Shipping Policy.

UK Standard delivery is free on qualifying orders of £100 or more after discounts, subject to the shipping calculation shown at checkout. The free delivery offer applies to UK Standard delivery only.

Express delivery does not bring forward the availability or dispatch of pre-order stock.

Please provide an accurate delivery address. Contact us promptly if a correction is needed.

We remain responsible for the goods until they are delivered into your physical possession, or that of a person you nominate to receive them, subject to any legal exception where you independently appoint a carrier.

If goods are delayed, lost or damaged in transit, contact us so we can investigate and resolve the issue. You do not need to pursue our carrier yourself.

Where no different delivery period has been agreed, we will deliver without undue delay and within 30 days of accepting your order.

10. International orders

International delivery is available only to destinations offered at checkout.

Duties and import taxes collected by us will be shown before payment. Destination authorities may charge import duties, taxes or clearance fees that have not been collected at checkout.

Customs processing can affect delivery timing. Nothing in this section removes any mandatory consumer rights that apply to your purchase.

11. Cancellations, returns and refunds

Our Return and Refund Policy explains how to cancel an order, return goods or report a problem.

For online consumer purchases, you can normally cancel without giving a reason up to 14 days after the day you receive your goods, and then have a further 14 days to return them.

Where permitted by law, a refund may be reduced to reflect an actual loss in value caused by handling beyond what is reasonably necessary to inspect the goods.

Faulty, damaged, misdescribed or otherwise non-conforming goods are covered by your statutory rights. These rights are separate from any manufacturer’s warranty.

Our policies do not restrict rights granted by applicable consumer law.

12. Product use and safety

Follow the instructions, warnings and compatibility information supplied with your products.

Do not ingest fragrance oils or use them on the skin unless the particular product is expressly intended for that purpose. Keep oils and equipment away from children and pets as directed by the product safety information.

Use the specified power supply and compatible oils. Contact us if you are unsure whether a product is suitable for your intended use.

We are not responsible for damage to the extent that it is caused by misuse or failure to follow reasonable safety instructions. This does not exclude responsibility for faulty products, inadequate instructions or any liability that cannot lawfully be excluded.

13. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We do not exclude or limit liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your statutory rights relating to products.

• Liability under applicable product safety legislation.

• Any other liability that cannot legally be excluded or limited.

We do not guarantee that the website will always be uninterrupted or error-free. This does not affect our obligations for orders we accept.

14. Business purchases

The consumer cancellation rights described in these terms apply to people purchasing wholly or mainly outside their trade, business, craft or profession.

For commercial supply, installation, bulk purchasing or other business arrangements, contact sales@therarebotanical.com. Any separately agreed written business terms will apply to the extent stated in that agreement.

15. Website content and acceptable use

Our branding, photographs, text and other website content belong to us or our licensors. You may use the website for personal browsing and purchasing, but may not commercially reproduce our content without permission or another lawful basis.

Do not misuse the website, interfere with its security, introduce malicious software or attempt unauthorised access.

Links to third-party websites are provided for convenience. Those websites operate under their own terms and privacy policies.

16. Personal information

We handle personal information as described in our Privacy Policy.

Shopify provides the platform supporting our online store. Your purchase contract is with The Rare Botanical Ltd.

17. Complaints

If you have a complaint, email sales@therarebotanical.com, including your order number where relevant and a description of the issue.

You may also write to:

The Rare Botanical Ltd
The Retreat
Derby Road
Ripley
Derbyshire
DE5 3HR
United Kingdom

We will investigate and seek a fair resolution. This does not prevent you from exercising your legal rights.

18. Changes to these terms

We may update these terms for future orders. The version in force when you place your order will apply to that order, unless a change is required by law or you expressly agree otherwise.

If any provision is found unenforceable, the remaining provisions will continue to apply where possible.

19. Governing law and courts

These terms are governed by the law of England and Wales.

If you are a consumer living elsewhere, you retain any mandatory protections provided by the law of your usual country of residence.

Consumers in Scotland or Northern Ireland may bring proceedings in their local courts. Nothing in these terms restricts any right you have to bring proceedings in another court available under applicable law.

20. Contact

The Rare Botanical Ltd
The Retreat, Derby Road, Ripley, Derbyshire, DE5 3HR, United Kingdom

Email: sales@therarebotanical.com
Website: https://therarebotanical.com